Refund policy

Exchange Policy

We're a small, independent studio, and every JIZA piece is made in small batches. Because of this, we don't offer returns or refunds. We're always happy to help with an exchange.

Exchanges

  • Request an exchange within 7 days of delivery.
  • You can exchange for a different size of the same piece, or for another piece of equal or higher value (you pay the difference).
  • Items must be unworn, unwashed and unaltered, with original tags and packaging.
  • One exchange per item.
  • Exchanges depend on stock. If your new size or piece isn't available, we'll offer store credit valid for [6 months].
  • Items marked "Final sale" can't be exchanged.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). We'll send a replacement at no cost. If we can't replace it, we'll give you a full refund.

Handcrafted variation

Slight differences in print, colour and texture are a natural part of hand block-printing. They're not defects and aren't grounds for an exchange on their own.

How to request an exchange

Reach out with your order number, the item, the reason, the size or piece you'd like instead, and photos of the item. Once we receive your request, the team will reach out within 48 hours - we'll share our address and you ship the item back to us.

Timelines

We check returned items within 3 working days of receiving them. Your new piece ships within 5–7 working days after that.